American Home Shield is a crooked, second rate, bureaucratic cluster fluff, making it the poorest excuse for a home warranty company we have ever come in contact with. This ridiculous company has left us without a heater for over a week now, thus keeping us from moving into a perfectly livable home. I will post the short version of this story for your sake, and I will omit several choice words and analogies to make this readable.
A home warranty was included in the purchase of our home. We thought this to be great, however, we were very wrong. Upon discovering the heat did not work, we called them to send a service tech (their contractor, not one we chose) out to diagnose the system, which is 35+ years old.
The technician arrived in an unmarked, dilapidated white work truck and presented no ID. He apparently worked for TRI's AC repair in ALEXANDRIA, LA. He opened our AC closet to see our unit and was dumb founded and said he had "never seen anything like this and could not believe it was still in the house." He said he knew the parts were no longer available but that AHS would insist on a search.
Well lo' and behold NO PARTS are made for this ol'dinosaur anymore. AHS then informed me that they were authorizing a repair on my unit, not replacement. WHAT?!
Get this: they authorized the TRI's dude to "construct a box from sheet metal to house an aftermarket heat kit and attach it to the outside of the unit".....ugh excuse me? I then called the TRI's dude, Billy, and asked him about this so called repair being proposed. He told me that he would not do this to his own home, but that it could be done, therefore that's what they will do.
Then 9 days went by in which I called AHS everyday only to get a new service rep every time and nothing was done.
Here's a question for ya AHS: We can go ahead and drill some holes in your heads and pull your brains out and then construct a new brain from spare parts and attach it to the outside of your heads...we can do it, I don't recommend it, but it can be done... So, sound good ?!
4 comments:
What a stinkin' nightmare. I have no suggestions for you, except keep doing what you are doing. Call everyday and up the crazy homelessness lady act and maybe somebody will start moving mountains. I've never heard of cluster fluff before, I can't wait to get a chance to use it!
oh lord, I don't even know what to say. I'm so sorry Haley. I am thinking of you guys, and I hope you can get into your new home really really soon!
Gosh, Haley...what rotten luck. On a more positive note, you've become the Better Business Bureau of Blogland and I wouldn't do one little thing to my house until I spoke with you. I still see an HGTV show in the future for you.
You're my hero.
Haley,
I laughed out loud when I read this...I will explain. We have AHS and we have had more than a few visits from good 'ol Billy from A-town....long story short, our AC broke this winter and Billy was "supposed" to order a part....More than a week went by with no word from Billy or AHS, and the AC rumble caused our heater to break (when it was VERY COLD). We called AHS and they said Billy had not ordered the part yet...Billy said AHS would not order the part...Ben was sick with fever. Seth screamed and yelled and the part was ordered. Billy came to fix the heat the next day. He opened the box with the part and said, "this is the wrong part". I told him I would literally tackle him if he tried to leave again without fixing my heater (I had a sick baby at home and was a DANGEROUS mama bear), and I meant it. He looked slightly scared and said, "maybe there is a part here in town that we could use"..."You think we could have done that LAST WEEK?!!!" I told him -- And my heater was fixed that day because he was scared I was going to hurt him...my advice is to threaten violence, it may work (I do NOT advocate violence in any other situation).
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